North Star two tank version model # NST25ED

by Bill Barton
(Savage, MN USA)

I am using the North Star two tank version model # NST25ED and some time ago when i re-filled the pellets, instead of the pellets being on top of the water level and making brine down low, the water now stands on top of the pellets about a foot or so.
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I did empty the entire tank out of water and pellets, dislodging any bridges i saw but the refill did the same thing? Ideas?

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