Culligan Gold Medal Softner, and Big Blue Filter

by Ray
(Angus, Ontario, Canada)

I would NEVER DEAL WITH CULLIGAN again, and if you're wise you will not either.

I would have problems with the Culligan Gold Medal water softner and it would stop working. I would call their service and the first couple of times while it was on warranty they would send a repair man out, but I had to really insist on it to get him there, in a couple of days.

As soon as it was off of warranty, they did not care anymore, I had the attitude from THEIR office, that I could wait till they could get around to me. No promises of when that could be, usually they would say in about 10 days or so , but no promises.

Even after explaining to many different levels of management that we had Iron in the water, and if we waited 10 days the bathroom shower walls, and tub would be RED. Their answer to me was, well we can't help that sir! We will be there in a couple of weeks or so. These machines were unreliable,, and there was absolutely NO SERVICE WORTH A DAM, from this Company. I paid well over $3000. for the complete system and it was a waste of my money and time.

Finally I cut the whole Culligan system out of my plumbing and bought another unit for approx. $1200. and installed it myself, and have not had a problem since! Culligan are a bunch of HIGH PRESSURE SALES PEOPLE, and get what they can from you by OVERCHARGING for everything.

If you don't want to get financially raped by this company, look around to another company, and ask neighbors and friends their experience's. The big blue filter costs way to much, and have since learned there are much fairer priced filters out there doing just as good or better of a job. With replacement being 60% less for the filters.